FAQ
What is your returns policy?
You have 30 days from receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn and accompanied by their original label.
How do I return an item?
To make a return, please contact our customer service department by e-mail at info@ava-moda.com to obtain a returns number and detailed instructions. The cost of returning an item is at the customer's expense, unless the item is faulty or we have made a mistake.
What are the delivery charges?
Delivery is free for all orders placed in the UK.
Do you deliver abroad?
We currently only deliver to the UK.
How can I track my order?
Once your order has been dispatched, you will receive an e-mail with a tracking number, enabling you to follow the delivery status of your parcel.
What methods of payment are accepted?
We accept the following methods of payment:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay
- Online payment services: PayPal
How can I contact you?
You can contact us by
- Telephone: +33 756756958
- Email: info@ava-moda.com